We are committed to providing a transparent, fair, and customer-friendly returns process while maintaining the highest quality standards for our natural food supplements.
At The Blossom Labs, we stand firmly behind the quality of every product we create. Your satisfaction matters deeply to us, and we aim to handle every returns enquiry with fairness, speed and care.
Every product leaves us only after meeting our stringent quality standards. If something falls short, we take full responsibility.
We treat every returns enquiry individually and with genuine care — not as a box-ticking exercise, but as an opportunity to do right by our customers.
This policy is written in plain, honest language so you always know exactly where you stand. No confusing small print.
We accept return requests that meet the conditions outlined below. Please read these carefully before submitting your request.
To be eligible for a return, your item must meet all of the following conditions:
To begin a return, please contact our support team in the first instance. Do not return items without prior authorisation, as we may be unable to process unapproved returns.
For hygiene, safety and regulatory reasons, certain products cannot be accepted for return. Please review these exclusions carefully before purchasing.
The following products are excluded from our returns policy due to the nature of food supplement regulations and consumer safety obligations:
These exclusions are in place to protect the safety and integrity of products for all our customers, and in compliance with food supplement regulations in the United Kingdom. If you are unsure whether your item qualifies, please speak with our team before returning.
We are sorry if your order did not arrive as expected. Here is what to do if you receive a damaged, faulty or incorrect product.
If your order arrives damaged, faulty, or contains an item you did not order, please do the following:
Once we have reviewed your report, we will arrange either a replacement or a full refund, depending on your preference and product availability. We aim to resolve all such issues as swiftly as possible.
Follow these simple steps to request a return. Please do not send items back before receiving authorisation from our team.
Once your returned item has been received, here is what happens next.
Upon receipt of your returned item, our quality team will carry out an inspection to verify its condition. This process is typically completed within 3–5 business days of receiving the return. You will be notified by email of the outcome of the inspection.
If the return meets our eligibility criteria, a refund will be approved. If the item does not meet the conditions outlined in this policy, we will contact you to explain the decision and discuss the available options.
Once a refund has been approved, it will be processed back to your original payment method. The time taken for the funds to appear in your account will vary depending on your payment provider and card issuer. This is typically within 5–10 business days following approval, though exact timescales are determined by your bank or payment provider and are outside of our direct control.
You will receive an email confirmation once your refund has been issued from our end. If you have not received your refund after a reasonable period, we recommend checking with your bank in the first instance before contacting our team.
We are happy to consider exchanges for products that are unopened, unused and in their original packaging, subject to the general eligibility criteria set out in this policy. Exchanges are offered where the replacement item is available and where circumstances make an exchange more appropriate than a refund.
To request an exchange, please contact our support team with your order number and details of the product you would like to exchange. Our team will confirm whether an exchange can be accommodated and guide you through the next steps.
We process and dispatch orders promptly in order to meet customer expectations. If you wish to cancel an order, please contact us immediately after placing it — ideally within one hour of purchase.
We will make every effort to process your cancellation request before your order enters the fulfilment stage. However, we cannot guarantee that cancellations can be processed once an order has been dispatched. In such cases, you may need to follow the standard returns process once the item has been delivered.
The cost of returning an item will depend on the circumstances of the return:
We recommend using a tracked and insured postal service for all returns. The Blossom Labs cannot accept responsibility for items lost or damaged in transit during the return journey.
We welcome customers from across Europe, North America, Canada and beyond. If you are an international customer and wish to request a return, we ask that you contact our support team before initiating any return. This ensures we can provide you with the correct instructions and return address applicable to your location.
Please be aware that international return shipping costs, customs duties and any applicable import taxes that arise during the return transit are the responsibility of the customer, unless the return is the result of an error on our part. We strongly recommend contacting us before dispatching any item internationally, as this may avoid unnecessary costs.
Our team is here to assist you with any returns, refunds or questions. Please reach out through any of the channels below.
This Refund & Returns Policy applies to purchases made directly through theblossomlabs.co.uk. This policy does not affect your statutory rights as a consumer under UK law, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
The Blossom Labs is a trading name of ORYSON UK LTD. · Registered in England & Wales · Company No. 13982346 · Nottingham, NG5 9RC, United Kingdom
